Sheenam Kaushik

Sheenam Kaushik is an accomplished professional with significant experience in management and customer experience roles. Currently serving as a Manager at airtel since September 2024, Sheenam previously held the position of Process Excellence at OLX from March 2022 to August 2024. In earlier roles at CARS24, which included Training & Quality Lead in the UAE and Team Lead for Customer Experience, Sheenam contributed to enhancing service quality. Previous experience also includes serving as a Customer Service Executive at CL Educate Ltd. and an internship as an HR Executive at AIETS. Sheenam holds a Master of Business Administration (MBA) in HR/Marketing from the Management Education and Research Institute and a Bachelor of Science in Computer Science from St. Stephen's College, Delhi. Educational background also includes a High School Diploma in Science from Saint Giri Senior Secondary School.