Kayla Wood

Kayla Wood has extensive experience in program and customer support management, currently serving as Team Lead for Program Management at Blackbaud since August 2018, with previous roles including Senior Program Manager and Senior Business Relationship Manager. Prior to Blackbaud, Kayla managed a team of nine Customer Support Specialists at Snag, enhancing efficiency and achieving significant customer satisfaction milestones. Kayla also held various leadership positions at Benefitfocus, where responsibilities included leading over 50 associates, implementing performance metrics, and establishing the company's first global call center in Manila. Kayla holds a Bachelor of Science in Pre-professional Biology from Appalachian State University, earned in 2012.