Marco Batallas

Marco Batallas is an experienced implementation consultant currently working at Co.Aktion since March 2021, where responsibilities include chatbot implementation, project management, API testing, client training, and schedule management. Previously, Marco held roles as a Customer Service & Process Consultant and a Supervisor CX Trilíngue at Myra, overseeing a trilingual customer experience team and managing KPIs for SAP. Earlier positions include CX Analyst and Sales Analyst at Atento Brasil, focusing on digital marketing consulting for LATAM clients, and Key Account Manager at Ferrocarriles del Ecuador Empresa Pública, fostering commercial relationships with travel agencies. Marco's career began at DIRECTV Latin America and Banco Pichincha in customer service and credit analysis roles. Educational qualifications include a postgraduate degree in Business Management from Senac Brasil and a bachelor's degree in Commercial Engineering from Universidad Técnica del Norte.