Product and Operations Management

The Product and Operations Management team at Bloom oversees the development, implementation, and optimization of product offerings and operational processes to ensure the highest quality service for Medicare beneficiaries and health plan stakeholders. They manage training, compliance, quality assurance, call center operations, and strategic initiatives to deliver seamless shopping, plan selection, activation, and engagement experiences. This team ensures that Bloom's services are efficient, compliant, and continuously improving for better health outcomes.