Steve Marcucci

Steve Marcucci has extensive experience in member service within the healthcare industry, currently serving as Manager of Member Service at Blue Cross Blue Shield of Massachusetts since October 2009. In this role, Steve focuses on enhancing team performance, supporting team members, and fostering a positive work environment. Previous positions at Blue Cross Blue Shield include Supervisor and Business Expert, where responsibility included coaching and development support for Member Service Representatives. Steve's early career includes roles at Rite Aid Pharmacy, where work as a Pharmacy Technician involved accurately dispensing medication and providing excellent customer service. Steve holds a Bachelor of Science degree in Elementary Education with a concentration in Geography from Salem State University.