Robert Dilcox

Robert Dilcox is an experienced business analyst currently working at Blue Cross Blue Shield of Arizona since February 2018, focusing on Medicare Advantage Prescription Drug (MAPD) appeal and grievance reporting, internal monitoring, and audit readiness. Prior to this role, Robert held positions such as City Carrier Assistant II at the United States Postal Service and Supervisor of the Medicare Appeal & Grievance team at Cigna, where oversight of operations and adherence to CMS regulations were key responsibilities. Additional experience includes roles at National Health Benefits & Casualty Corp. as a Claim Supervisor, where achievements included the 1998 Employee of the Year award, and earlier positions in healthcare and pharmacy support. Robert holds a degree from the State University of New York College at Potsdam, spanning from 1991 to 1993.