Fidel Palacios

Fidel Palacios is a seasoned professional in implementation and technical support, currently serving as a Senior Implementation Specialist at BlueSnap since April 2022. Prior experience includes roles as an Implementation Specialist and Technical Support Engineer at Visa from September 2016 to April 2022. Earlier, Fidel worked at Ellie Mae as a Product Support Analyst for a brief period in 2016, and held positions at Lyris from November 2010 to September 2015, including Product Support Engineer and Initial Response Engineer, focusing on escalated support for SaaS and email marketing platforms. Fidel holds a degree in Computer Engineering Technology with a specialization in Object Oriented Programming, Data Structures, and Algorithms from DeVry University Fremont, completed in 2010.