Mbaye Ndiaye

Mbaye NDIAYE is a seasoned expert in client experience and sustainability, currently serving as a Client Experience and Sustainability Expert at BNP Paribas Cardif since November 2018, where responsibilities include transforming customer experience and establishing governance for client value across the group. Previously, Mbaye held the position of Deputy Head of the Operational Risk Expertise Team at Cardif, focusing on operational risk management frameworks applicable globally. Prior experience includes senior consulting roles at BNP Paribas Consulting, where strategic organizational reviews and the development of operational models were conducted, as well as retail marketing leadership for mobile financial services. Early career experience at MUREX involved acting as a senior business analyst in capital markets. Education credentials include a Certificate in Sustainability Essentials from the University of Cambridge and multiple degrees in Mechanical Engineering and Business Administration.