Matthew Tracy

Matthew Tracy is a Customer Service Manager and Account Manager for North America at Bodum, where responsibilities include leading a customer-focused support team, developing international customer service strategies, and managing over 250 key accounts, including major B2B drop-ship accounts. Previous experience includes roles as a Digital Optimization Analyst at Oracle and Maxymiser, where Matthew developed strategies for optimizing client websites and managing large datasets for enhancing customer experiences. In an earlier role at Fancy.com, Matthew handled sales processing, negotiated pricing, and collaborated with social media teams. Matthew began a career in sales and marketing as a Sales Consultant and Marketing Manager at Jim Harte Nissan. Matthew holds a Bachelor of Arts in Communication with a focus on Advertising and Public Relations from the University of Hartford.