José Manuel Ferreira dos Santos

José Manuel Ferreira dos Santos serves as the Customer Experience Operations Lead at bolttech since July 2023, focusing on CX operations for Europe. As a co-author of the podcast "Pessoas que falam, por vezes com outras pessoas," José strives to raise awareness about mental health, social well-being, and eco-living. Previous roles include Operations Coordinator at Wondercom, where coordination of a team supporting Vodafone Portugal's Enterprise Solutions was essential, and TSOS Associate Manager at HCL Technologies, managing international technical service operations for Xerox. José's career in customer service includes leadership roles at Grupo Totalmédia and Rhmais, with extensive experience at Vodafone Portugal, ranging from inbound customer support to operations coordination. Academically, José holds a Master of Science in Human Resources Development Policies and a Bachelor's degree in Social Anthropology from ISCTE, and is pursuing a degree in Existential Psychotherapy at SPPE.