James Torres

James Torres has extensive experience in customer service management, currently serving as the Head of Global Customer Service Readiness at Bose Corporation since November 2005. In this role, James oversees the organizational management and enablement of various strategic plans and programs to enhance omnichannel customer service, focusing on areas such as new product support, digital customer experience, and contact center technology. Previous positions at Bose included Global Customer Service Readiness and Deployment Manager, where James led cross-functional teams to develop customer service strategies and drive product improvements. James's career also includes roles at Guitar Center, where responsibilities encompassed technical support and customer service supervision. James holds an education from Central Connecticut State University and the University of Connecticut.