Annick Houlet-Opalka

Annick Houlet-Opalka has extensive experience in operational management and continuous improvement, currently serving as Responsable Lean Construction at Bouygues Construction since July 2017. In this role, Annick leads Lean transformation initiatives, collaborates with project teams to implement visual management practices, and provides training in coordination meeting facilitation. Prior experience includes roles in customer service and operational improvement at Bouygues Telecom, where Annick developed strategies for after-sales service, reduced customer complaint disputes, and achieved significant operational savings. Annick's earlier career includes management positions in export administration, stock management, and the successful implementation of ISO 9001 certification. Educational qualifications include a certificate from ESSEC Business School in change management and a Green Belt certification in Lean methodologies.