Matthew Leach

Matthew Leach is an experienced professional in service delivery and IT management, currently serving as the Service Delivery Team Manager at Total Computer Networks since August 2019. Previously, Matthew held various roles at Vix Technology, including Service Delivery Manager and Incident and Problem Manager, where responsibilities included engaging customers in ITIL processes and overseeing governance. Prior positions include Transition Manager at OCSL Managed Services, Major Incident Management ITIL Service Coordinator at Kelway, and Service Desk Analyst at Cambridge Assessment, alongside an early role as Senior IT Support Assistant at Bidwells. Matthew's career is marked by a commitment to enhancing service delivery and customer satisfaction across different organizations.