Sought out globally as an instructional designer, Vicki creates a power-boost for the cutting-edge content of well-known management gurus such as Marcus Buckingham, Keith Ferrazzi, Bill George and Ken Blanchard by infusing their work with optimal learning practices and innovative training materials. As Vice President of Applied Learning for the Ken Blanchard Companies, Vicki specializes in partnering with organizations to design, deliver and coach their people through interactive workshops, keynotes, webinars, podcasts and numerous other classroom and e-learning experiences. Fortune 100 companies that include Nike, Toyota, Gap, Oracle, Proctor and Gamble, Merrill Lynch, Wells Fargo and many more, have benefited from her custom-designed leadership and customer service programs. She is the co-author of Blanchard’s Legendary Customer Service Training as well their award winning blended e-learning Situational Leadership® II program. In addition, Vicki also crafted the highly acclaimed MBA and MSEL university degree programs for both University of San Diego and Grand Canyon University.