Melissa Jones

Melissa Jones is a seasoned professional with extensive experience in client care, customer success, and team leadership across various industries. Currently serving as the Client Care and Engagement Manager at BrightHR, Melissa previously held the position of Customer Success Director at TruRating, where advisory roles involved enhancing customer experiences for retailers in Australia and New Zealand. In earlier roles at A2B Australia Limited and Nielsen, Melissa managed teams focused on customer satisfaction, process improvements, and product leadership. An educational background includes a Certificate IV in Training & Assessment from Open Colleges and a Diploma in Journalism from Macleay College.