Andrey Dayen

Andrey Dayen is a seasoned professional with extensive experience in voicebot architecture, natural language understanding, and business intelligence. Currently serving as a Voicebot Architect at BSG, Andrey previously worked at ACCORD GROUP as an NLU Expert and Python Developer, where Andrey led the development of a SaaS NLU platform. Additional roles include Project Manager and .NET Developer at UMS Lab, where Andrey contributed to web application co-engineering, and Business Analyst at WinTRADE BPO Company, focusing on business requirements and operational reporting. Notable achievements include automating reporting for over 1,000 executors and improving customer experience in contact centers. Andrey founded a private enterprise for wireless broadband goods supply and held managerial positions in sales and analytics in previous organizations. Andrey holds a Master's degree in Management, Marketing, and Economics from Kyiv National Economics University.