Elaine Wallen is a Client Analyst II at bswift since January 2024, with previous experience in various IT and project coordination roles. Elaine served as a Project Coordinator and Service Desk Engineer at EMPIST from August 2022 to October 2023. Prior positions include IT Support Specialist at UES, Inc., NOC Project Analyst at ATSG, and PC/Network Technician at Dayton Superior. Additional experience encompasses End User Support Specialist at Expedient Technology Solutions, Desktop Support Analyst at Parking Company of America, Information Technology Help Desk at Atos, Customer Service Representative at Teleperformance, and Correctional Officer at the Ohio Department of Rehabilitation and Correction. Elaine earned a Bachelor of Science in Criminal Justice and Corrections, along with certificates in Forensic Populations and Chinese Language and Literature from the University of Cincinnati, and holds a certification in Data Analytics from Google Mobile Academy.