Gergely Garamvolgyi

Gergely Garamvolgyi is a Level 2 Service Desk Engineer at BT Ireland since February 2022, with previous experience as a Wholesale Second Level Support Agent at open eir from September 2016 to January 2022, and as a Fixed Line Broadband, IPTV, and Fibre Technical Support specialist at HCL Technologies from June 2013 to June 2016. Gergely has consistently achieved or exceeded company metrics and KPIs, ensuring compliance with strict policies and regulations. Responsibilities have included providing extensive technical support, liaising with customers, and troubleshooting remotely. Gergely holds a Bachelor's degree in Romance Languages, Literatures, and Linguistics from the University of Szeged, Hungary, with additional training from the Association of Hungarian Journalists.