Alex Smith

Alex Smith is a customer success professional with extensive experience in various roles focused on customer retention, onboarding, and account management. Currently serving as a Customer Success Specialist at Builder Prime since March 2024, Alex previously held positions at Cireson, where responsibilities included facilitating the adoption of the Microsoft Office 365 SaaS Helpdesk "Tikit," managing pre- and post-sales activities, and increasing customer base. Prior experience includes roles at Cummins Inc., JH Specialty Inc., analytic.li, White Lodging Services, and Hilton Garden Inn, with a strong emphasis on customer relations, support, and operational management. Alex holds a Bachelor of Science degree in Hospitality and Tourism Management from Purdue University.