Yusuf Kassem has over 16 years of experience in the information technology field, currently serving as a Network Services Engineer at Bupa since July 2007, where responsibilities include managing and optimizing network services. Previously, Yusuf held the position of Field Services Engineer at Bupa, contributing to various IT projects and support initiatives. Before joining Bupa, Yusuf worked as an Information Technology Coordinator at Klikon Solutions from June 2007 to December 2008, gaining foundational skills in IT coordination and support.