Fatih Horasan

Fatih Horasan is an accomplished professional with extensive experience in contact center management and customer service. Currently serving as the Head of Contact Center at Burgan Bank Türkiye since November 2018, Fatih manages digital onboarding processes, establishes outsource services, and has implemented ISO 18295 Contact Center Standards. Previously held roles include Director at TIME / Integrated Communications Planning and various managerial positions at TEB, where responsibilities included overseeing a team of over 120 staff and enhancing customer experience through effective service delivery and multichannel banking solutions. Fatih's career also includes managerial experience in financial operations at Garanti BBVA Ödeme Sistemleri and supervisory roles at Finansbank, complemented by a Bachelor's degree in Business Administration from Istanbul University.