Courtney Joly

Courtney Joly is a Cyber Security Analyst at By Light Professional IT Services, with experience as a Desktop Support Technician, specializing in troubleshooting Windows desktops and addressing malware issues. Previous roles include serving as a Jr. Service Desk Technician at Technical and Management Resources, Inc., where Courtney provided support for a large enterprise and VIP users, and training at New Horizons Computer Learning Centers in PC installation and software maintenance. Courtney has a Bachelor's degree in Communications & Media from Brandman University, an Associate's degree in Occupational Safety from the Community College of the Air Force, and multiple certificates in CompTIA A+ and Security+. Additional experience includes military service as a Missile Maintenance Technician in the United States Air Force and customer service roles in retail.