At the heart of C-Centric is a team who for over 20 years has helped the world’s leading brands manage award winning contact centre and acquisition campaigns. This expertise has been combined with a team of specialist marketers, data analysts and technology experts to bring together a unique range of services and technology solutions that help clients drive customer acquisition campaigns in their contact centre(s).

C-Centric offers a pick and mix of services that can be integrated or used individually. Services including: data sourcing and leveraging untapped data sources; real-time technology to deliver leads; development of data strategies; contact centre compliance and data protection. It also provides contact centre consultancy services, including dialler strategy, performance issues, script enhancement, quality support, training, and outsourcer selection and management.

In today’s market where data collection and its use is highly regulated and good data sources are dwindling, making sure you get the most out of each and every contact is key to your customer acquisition campaign.  C-Centric combines its specialist analyst teams with technology, to provide solutions for all contact centre compliance and data needs.

Ofcom Complaints management
C-Centric consultants provide and operate the Ofcom complaints system, where individuals can complain about communications & data misuse on outbound marketing activity in the UK.  Which allows the regulator to view companies track records & monitor their behaviours & complaint trends over time.

TPS Assured
C-Centric worked with the Telephone Preference service to develop the TPS Assured scheme, which is a certification scheme for responsible outbound telemarketing in the UK.  Our consultants are now actively involved in helping companies with readiness and pre-audits of both data use & outbound telemarketing under the TPS assured scheme.

C-Centric Ltd

Org chart

Teams

Similar companies