Customer Experience and Insights

The Customer Experience and Insights team at Cadent Gas Limited is dedicated to enhancing the overall customer journey by gathering and analyzing feedback, managing inquiries and complaints, and implementing strategies to improve service delivery. This team works collaboratively to identify customer needs and preferences, ensuring that the services provided are responsive and aligned with the expectations of the communities they serve. Through their efforts, they aim to foster strong relationships with customers while promoting a culture of compassion and respect throughout the organization.