Francisco Alves

Francisco Alves currently works as an Analista de Operações Atendimento at Caixa Vida e Previdência, focusing on process mapping, process review, and training materials. Previously, Francisco held the position of Gestor de Clientes at Atento Brasil, managing project delivery and customer service improvements. Francisco's extensive experience includes roles at FIS Brasil, where responsibilities spanned from overseeing customer service indicators to supervising fraud dispute analysis. Earlier positions include working in customer service, back-office support for Bradesco Seguros, and commercial analysis at Rádio Oeste da Paraíba. Francisco is pursuing a degree at Estácio, expected to complete in March 2024.