Colin Taylor

Colin Taylor is a seasoned expert in customer experience and contact center operations, with a career spanning several decades. Currently serving as an Advisory Board Member at the Call & Contact Center Expo US and Founder of ApexCX, Taylor has a rich history as the Founder of The Taylor Reach Group, Inc., where numerous clients benefited from consulting on service delivery and profitability from 2003 to 2023. Previously, Taylor held significant roles including President at Telepoll and VP Sales at Metro One Telecommunications, as well as President & CEO of Watts Communications Inc., where significant growth was achieved. Educational background includes studies at Sir Wilfred Laurier.