Walid Zaidi

Walid Zaidi is a seasoned professional with extensive experience in functional consulting and technical support, currently serving as a Functional Consultant IS & Support Helpdesk Medical N1, N2 at ORPEA since December 2022. In this role, Walid oversees user support through various channels, incident management via Service NOW, and ensures compliance with ITIL standards while suggesting procedural improvements. Walid has a strong background in functional and study consulting with Campus France since 2012, focusing on academic application support and coaching for prospective students. Previous roles include Software Quality Assurance Tester and Assistant Manager Learning & Development at Orange, along with experience in project management assistance, e-learning deployment, and customer service across various industries. Walid holds multiple Master's degrees in public administration, economic intelligence, digital marketing, business management, and health management information systems, demonstrating a commitment to professional development and expertise in information technology and management.