Kristin Flaherty

Kristin Flaherty is a seasoned professional in customer experience and digital marketing with extensive expertise in leading customer engagement and retention initiatives. Currently serving as Customer Experience Senior Manager at Canon Medical Informatics, Kristin focuses on optimizing the performance of the customer experience organization and building comprehensive Customer Journey Maps. Prior experience includes roles at UnitedHealth Group, where Kristin led digital member onboarding and marketing strategies, as well as managed complex projects to enhance customer satisfaction. Kristin holds a Bachelor's Degree in Communication from Bethel University and has a diverse background that encompasses marketing consulting and compliance analysis.