Rafael Basso Santos

Rafael Basso Santos currently serves as a Digital Solutions Coordinator at Capgemini, focusing on migrating satisfaction survey processes to Salesforce Marketing Cloud. Previous experience includes roles as a Senior Salesforce Data Cloud & Marketing Cloud Consultant at BRQ Digital Solutions, where Rafael led data-driven analytics projects for Itaú and Carrefour, and as a Senior Consultant at IBM, defining solution architectures and providing technical leadership across multiple Salesforce platforms. Earlier positions at Globant, Mirante Tecnologia, and UPBI Data Analytics involved extensive work on Salesforce implementations, campaign optimization, and data management. Rafael's career began with an internship at ConsulData, supporting technological infrastructures. Educational background includes a technology degree in Systems Analysis and Development from Fatec Baixada Santista Rubens Lara and additional training with Salesforce Trailhead.