Ashlee E. Messner, MPS, currently serves as a Digital Experience Consultant at Capital Blue Cross, a position held since August 2024. Prior to this role, Ashlee worked as a Business Analyst at Glatfelter Insurance Group from July 2019 to August 2024. Ashlee's earlier career at PHEAA included multiple roles, such as Public Affairs Program Analyst, Customer Service Supervisor, Operational Process Monitoring Coordinator, Business Writer, Bankruptcy Processor, and Customer Service Representative from April 2013 to July 2019. Educational qualifications consist of a Master's degree in Organization Development and Change and a Bachelor's degree in English, along with a minor in Communications, all from Penn State University. Additionally, Ashlee holds several graduate certificates, including those in Operational Excellence, Change Essentials, and Consulting Skills from Penn State University.