Customer Experience and Support
About
The Customer Experience and Support team at Capitec is dedicated to enhancing client interactions and satisfaction by ensuring seamless access to banking services and addressing customer inquiries. They analyze feedback and business processes to optimize the Global One banking experience, implement automation solutions, and provide expert guidance through specialized roles in client care and service leadership. Ultimately, the team aims to foster a positive relationship between clients and the bank while supporting its retail banking objectives.
Team members
Aqeela Hill
Business Analyst
Graham Lee
Divisional Executive: Client E...
Jahaan Kajee
Senior Client Experience Speci...
Justin Cornelius Jus...
Client Care Representative
Mxolisi Moabi
Business Analyst
Natasha Ngoza
Customer Service Team Leader- ...
Navashnee Moodley
Group Head: CX
Nontando Mpumlwana
Business Analyst: Automation
Sibahle Khuzwayo
Senior Business Analyst
Triya Govender
CX Manager