Olivia Kot

Olivia Gillaugh Kot, MBA, has extensive experience in customer experience and success, currently serving as the Director of Customer Experience and Customer Success Career Coach at Carly Agar Training. Previous roles include Customer Experience Enablement Manager and Senior Customer Success Manager at 15Five, as well as Customer Success Manager at Datapeople and Client Success Specialist at Indeed.com. Olivia began their career as a Client Support Specialist at the Child Guidance Center of Southern Connecticut. Academically, Olivia holds a Master of Business Administration with a concentration in Human Resources Management from the University of Scranton, earned between 2020 and 2022, and a Bachelor of Arts in International Language-Business from the same institution, completed in 2017.