Jay Kersting

Jay Kersting is a seasoned professional with a diverse background in customer experience and operations. Currently serving as a Customer Experience Consultant at CarMax and a Tour Operations Host at Allegiant Stadium, Jay has previously held positions such as Group Specialist II at Apple Leisure Group and Inside Sales Support at Tesla. Additional experience includes roles at Bass Pro Shops, Grand Sierra Resort as Supervisor of Club Grand, Airport Services Concierge at JSX, and M life Experience Manager at MGM Resorts International, where management of the loyalty program was a key responsibility. Jay's early career also includes advisory roles in leadership development and professional training within organizations such as Synthenai and ASTD - Las Vegas Chapter. Jay holds a B.S. in Communications from the University of Tennessee, Knoxville.