Lee Ralph

Lee R. is a seasoned IT professional with extensive experience in transforming and optimizing IT service management practices across various organizations, including Catalina Re and Quilter. As the Head of Information Technology Operations at Catalina Re, Lee R. successfully implemented agile IT service models and led significant enhancements in ITSM capabilities. Prior to this role, Lee R. served as IT Transformation Lead at Quilter, where successful team transformations, stakeholder management at the C-suite level, and a focus on continuous service improvement were achieved. Lee R.'s earlier experience at Old Mutual South Africa includes managing major incidents and leading teams in high-pressure environments, underscoring a robust track record in IT service delivery and incident management.