James B.

James B. has extensive experience in technical support and service desk management, with a career spanning over two decades. Currently serving in a Service Desk role at celito.net since February 2022, James previously held positions at HCL Technologies, where responsibilities included onboarding new clients, ensuring documentation of requirements, and managing service level agreements (SLAs) as a Service Desk-SME and Global Service Desk Manager. Earlier roles include managing teams at HCL Technologies, providing technical support at Insight Global for major clients, and performing technical support functions at Eastman Kodak and Flextronics. James started a career in technical support at IBM, where contributions included building an internal site for enhancing team efficiency. Education was completed at New Horizons from 2009 to 2010.