Jim Roth is an experienced leader in customer success and technology management, currently serving as President of Customer Success at Salesforce. Roth also holds positions as a Board Observer at Certinia and Advisory Board Member at Ceresa and the Technology Services Industry Association (TSIA). Previously, Roth served as Senior Vice President at Dell Technologies. Educational qualifications include a Master of Science in Management from Stanford University Graduate School of Business and both a Master of Science and Bachelor of Science in Industrial Engineering from Northwestern University.