Michelle Dyer (Iveson) is an experienced professional in quality management and business development, currently serving as New Business Manager and Quality Programme Manager at Certitude since August 2015. Dyer has played a key role in the LSL Fulfilling Lives programme, focusing on improving systems for vulnerable populations. Achievements include contributing to “Outstanding” ratings from the CQC for two social care domiciliary agencies and maintaining 100% “Good” ratings across registered care services. Prior to Certitude, Dyer worked at Seetec as Performance and Quality Manager, enhancing quality and compliance across various contracts. Dyer's educational background includes a Bachelor of Arts in French and Linguistics from the University of Reading and multiple qualifications in advice and guidance.
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