Isamuel Hernandez

Isamuel Hernandez is an experienced professional in operations management and dispatch coordination, currently serving as Lead Dispatcher and Field Service Coordinator at ChargerHelp! since June 2023. Prior to this role, Isamuel held the position of Senior Remote Tech Operations Manager at ConnectOne from December 2016 to November 2022, where responsibilities included managing a team of approximately 30 telecom field technicians and organizing large-scale rollout projects. Experience also includes serving as Remote Lead Valet Support at Cleanly from March 2015 to May 2018, where Isamuel handled service scheduling and workforce management, and as Lead Dispatcher/Office Manager at MidSpan Telecom from January 2013 to December 2016, focusing on customer issue resolution and dispatch monitoring. Isamuel holds an Associate's degree in Business Administration and Management from CUNY Bronx Community College and a Comptia A+ certification in IT Support from Per Scholas.