Daniela Monroy

Daniela Monroy has a diverse background in customer support and operations with a focus on enhancing customer experiences. Daniela began career as a Customer Service Representative at Foundever and advanced to Quality Assurance Analyst and later Quality Assurance Lead, showcasing a strong commitment to quality management. Following this, Daniela held the role of Customer Success and Operations Lead at Bipty, where skills in customer relationship management were honed. Currently, Daniela serves as a Customer Support, Operations Specialist, and Webinar Moderator at CharityHowTo, reflecting expertise in operational efficiency and customer engagement.