Lori Arbuckle

Lori Arbuckle is an experienced IT and operations manager with a robust background in technology support and team leadership. Currently serving as a Team Manager at Check Point Software Technologies, Ltd. since September 2014, Lori leads cross-functional teams and drives operational excellence. Previously, Lori held various leadership roles at Dell, including YTT Site Lead and Consumer Care Manager, overseeing North American premium tech support and managing retail services. Lori's earlier experience includes a managerial position at Sears, supervising a high-volume inbound credit card call center, and a role as Live Voice Response Manager at HP, where responsibilities included managing technical support inquiries and ensuring service level and satisfaction metrics were met. Lori holds a diploma from Algonquin College of Applied Arts and Technology, earned between 1991 and 1994.