Theandra Costa

Theandra Costa currently serves as Supervisora de negócios at Cielo since November 2024. Prior to this, Theandra held multiple leadership roles at Creditas from June 2021 to November 2024, including Lead of Cx Ops, where responsibilities included hybrid management of customer operations focused on loan products, and Lead of Customer Support Social Media and Customer Support Benefícios, emphasizing process mapping and continuous improvement. Theandra's previous experience includes strategic leadership positions at Shopee and Uber, focusing on high-performance customer service teams and performance enhancement. Theandra is advancing education with a postgraduate degree in Strategic Data Management and Analysis from PUC Minas, following a degree in Management Processes from Universidade Presbiteriana Mackenzie.