Alan Germain is an accomplished executive with extensive experience in operations and client service delivery across various industries. Currently a member of CIO Professional Network℠, Alan previously served as Senior Vice President of North American Operations and Client Service Delivery at NeoPollard Interactive, overseeing $200M in operational activities and acting as a primary contact for Canadian sports betting clients. Notable previous positions include Vice President roles at Fiserv and Truist, where Alan directed significant technology projects and managed cross-functional teams. With a strong foundation in project management, Alan has also held leadership positions at Uniphore, StudioCom, and CompuCredit, demonstrating a consistent ability to drive process improvements and enhance organizational effectiveness. Alan holds an MBA in Strategic Management and Planning from Georgia State University and a BSBA in Marketing and Finance from the University of North Carolina at Chapel Hill.