Italo Silva is a seasoned professional with extensive experience in the technology sector, currently serving in APPD Professional Services at Cisco since January 2023. Prior to this role, Italo worked as an Advisory Solution Consultant at ServiceNow from April to November 2022, and as a Sales Engineer at Dynatrace from October 2014 to March 2022. Italo’s career began at Compuware, where responsibilities included portfolio delivery and IT service management as a Solution Consultant from April 1999 to October 2014. Additional experience includes teaching as a Professor at Universidade Católica de Brasília and serving as a Senior System Analyst at Fundação Banco Central. Italo also held the position of IT Manager at SEBRAE - Distrito Federal. Educational credentials include an MBA in Strategic Management of Information Systems from FGV - Fundação Getulio Vargas and advanced studies in Computer Networks and a bachelor's degree from Universidade Católica de Brasília.