Alicia Vieira is a Managing Director at Citi, with extensive experience in various leadership roles, including Director for TTS Head Asia Trade Client Operations and CTSM Penang at Citi Solution Centre, and MD for Global Head TTS Trade Services Ops and Transformation. Additionally, Alicia serves as a member of the Board of Directors at CTSM and previously held the position of Vice President of Operations and Technology at Citibank (Trinidad & Tobago) Limited. Alicia's background includes serving as Global Transaction Services Head at Citibank. Alicia holds a Bachelor of Science degree in Computer Science and Management from the University of the West Indies and has an Ordinary and Advanced Level qualification in Sciences, Accounting, and Economics from St. Joseph's Convent Port of Spain.