Mark L So is currently an IT Support Specialist at the City of Auburn, Washington, overseeing IT systems, providing training, and assisting with upgrades. Previously, Mark served as an Information Technology Operations Analyst at Costco Wholesale, responsible for maintaining IT infrastructure, and as an IT Services Engineer at Fidelis, assisting computer system users with hardware and software issues. Mark's experience also includes Information Technology Support at EvergreenHealth, where customer service and effective communication were essential, and roles in retail and loss prevention. Mark holds two Associate’s Degrees from South Seattle College in IT Systems Specialist and Supervision and Management.