Shaharuf Hossain is an experienced Operations Support Analyst at the City of Toronto, where responsibilities include liaising with various stakeholders to ensure the effective operation of information and technology systems. Prior experience includes serving as an Application Technical Support Specialist, focusing on workload prioritization and problem resolution, as well as working as a System Analyst at Bangla Puzzle Limited, where software design and API development were key responsibilities. Additionally, Shaharuf has held the position of Information Technology Specialist at Press Xpress and has completed relevant education, earning a Bachelor of Science in Computer and Information Sciences from Daffodil International University and multiple diplomas from the University of Greenwich.