Ricardo Antunes

Ricardo Antunes has a diverse background in technical support and customer service, currently serving as a Customer Support Engineer at Cloudflare since January 2025, where complex technical challenges are addressed while ensuring exceptional customer support. Prior experience includes roles as a Technical Support Analyst at BitSight, focusing on vulnerability investigations and SQL database management, and as a Technical Researcher Analyst, where extensive research contributed to the development of security ratings. At Microsoft, Ricardo was an Advocate, utilizing analytical skills to resolve discrepancies in revenue data. Earlier, as an Interpreter at LanguageLine Solutions, live interpretation services were provided in various fields, enhancing communication in Portuguese and English. Ricardo Antunes holds a Bachelor's degree in Translation from NOVA FCSH, obtained between 2016 and 2020.