Melanie Rumanek

Melanie Rumanek currently serves as an Associate in Marketing Automation and Campaigns at CMiC, focusing on the development, execution, and reporting of various marketing campaigns while maintaining Salesforce data accuracy. Prior experience includes serving as the Information Technology Service Desk Manager at Wilfrid Laurier University, where management of a team was essential for addressing approximately 1,350 technical incidents monthly, along with tracking metrics for high customer satisfaction. Additional roles at Wilfrid Laurier University included providing 1st level IT support, handling service requests, and serving as an Enrolment Advisor, ensuring effective client communication in a fast-paced environment. Earlier experience includes a Digital Marketing Internship at AuxMode and a retail position at Sporting Life. Melanie holds a Bachelor of Arts degree in Communication and Media Studies from Wilfrid Laurier University.