Phillip Jo

Phillip Jo currently serves as the Chief Operating Officer at Coa Solutions, driving the company's business operations and focusing on modernizing government services through innovative design and engineering. Prior to this role, Phillip was the Director of Design for Capital One's Travel team, where leadership extended to end-to-end design strategies and customer experience enhancements. With a robust background in user experience and product design, Phillip also held significant positions at ProSphere Digital Services, Macro Conscious, and Pearson, emphasizing user-centered solutions and operational efficiency. Educational accomplishments include a Bachelor’s Degree from Emory University and industry certifications in User Experience and Interaction Design from the Interaction Design Foundation.