Paul Black

Paul Black has extensive experience in customer service, operations management, and technical support. Currently serving as the Manager of Network Efficiencies and Escalation Desk at Cogeco Connexion since June 2009, Paul oversees a team of 10 agents while managing various offline tasks and collaborating with the planning department to expand service offerings. Previous roles at Cogeco include Field Manager of Technical Operations and Technical Operations Call Center Supervisor, where Paul trained teams and enhanced customer experiences. Additionally, Paul co-hosts "Those Dad Guys Podcast," sharing relatable parenting stories, and has a background in event management as a DJ and Office Manager for Advantage Music and Vision. Early career experiences span retail and technical positions, including key roles at Best Buy Canada, Sears Canada, and Royal Caribbean Group, demonstrating versatility and a strong focus on customer engagement and operational efficiency.